DELIVERY

Cyprus/Greece 2-4 Days

Europe 3 - 5 Working Days

Rest of World 5 - 14 Working Days

Please note the above is based on advice from our carriers.

REFUNDS & RETURNS

We would love to see all our customers happy, so please note that our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Additional non-returnable items:
* Gift cards

To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted:
* Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@silkbysophiemohr.com

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Exchanges We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@silkbysophiemohr.com and send your item to:
c/o Mr. Giorgos Loizou, Warehousing & Clearing Associates, Enotitos 23, 1041, Nicosia, Cyprus. 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Return Shipping

To return your product, you should mail your product to:
c/o Mr. Giorgos Loizou, Warehousing & Clearing Associates, Enotitos 23, 1041, Nicosia Cyprus.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over Euro 80, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

SHIPPING POLICY

Satisfied customers is our top priority. If you have any queries relating to your order, please feel free to email info@silkbysophiemohr.com and we will do everything we can to assist you.

ORDER PROCESSING

All orders ship within 24 hours (excludes weekends) from our distribution centre. Kindly note: If we experience a higher than usual volume of sales, your items may be placed on back order. If this occurs we will notify you via email with your estimated shipping date.  For international orders there can be the occasional customs or courier delay which may affect your delivery time frame from time to time.

DUTY

Duty, customs tariffs and local sales taxes are set by the destination country. Payment of any applicable duties and taxes is required before your order will be released from customs and recipients are liable for all import duties, customs and local sales taxes levied by the destination country.  

CAN I TRACK MY ORDER?

An email confirmation with tracking details will be sent to you once your order has been dispatched. If you do not receive one, please email info@silkbysophiemohr.com Already ordered? UPS: https://www.ups.com/tracking/tracking.html 

WHICH COURIERS DO YOU USE?

For International orders Silk by Sophie Mohr uses UPS.